Testing, Testing 1..2..3 - It's here!

Testing, Testing 1..2..3....is this thing on?

It has arrived! The iMac showed up today and this post is brought to you courtesy of Mac OS X! Stand by for pictures and feedback on my out of the box experience.

Shipping Delay

Bummer. My Fedex tracking shows that the package shipped on Aug 29 and has an estimated delivery of Sept 5. That isn't exactly the two days shipping I paid for! A little further research reveals that the package missed the Fedex cutoff time in Shanghai so it didn't actually go out until today. Well, my two day shipping is two business days and then you have to factor in Monday as a holiday. What bad luck for me! Darn.

The good news is that the Apple customer support rep was extremely knowledgable and eager to please and immediately offered to refund my shipping costs. +1 for the customer service!

It Shipped! / Apple Store Experience

I finally got the email I have been waiting for! My iMac shipped out from China this morning. The Fedex tracking for it doesn't list any delivery date but I paid for 2-day shipping so I am hoping it gets here on Friday.

I also wanted to post about some of the experiences I had inside an Apple Store recently. The store is located in Plano, Tx inside the Willowbend Mall. I've spent a lot of time gazing at products inside (iPhone, monitors, iMacs, etc) but I've never spent anytime actually dealing with any of the sales reps. Well, my initial opinion was that I expected them to be on the ball and above your regular sales rep at Best Buy but I don't think that is the case. I was pretty dissappointed. There is no shortage of reps to assist but the one who wanted to help me was not familiar with the latest chip speeds (wasn't aware of the 2.8ghz option) nor was he familiar with what he had in the store or what had to be ordered.

After finally figuring out what specs I was looking for he advised they had it here in store but they didn't have the wireless mouse. While waiting I was standing next to display full of.....wireless mice! I'm not sure how he missed those but he also struck out on trying to find me a unit in the store and let me know I would have to order it online. I was dissappointed about not getting an iMac right away but I was more annoyed by the 30 minutes I spent in the store dealing with someone not prepared to make a sale.

My thinking was the Apple Stores are few and far between so they would have the cream of the crop stop and would really be a step above the rest. Maybe I just got lucky and got stuck with the guy who just quit Best Buy and is now working at the Apple Store.

Has anyone else had similiar experiences or have things been mainly positive in the stores?

Misc. Reading

While I am waiting on my iMac to arrive here are some helpful articles I have been reading that you might enjoy as well.

First, some reviews of the new iMac hardware:
CNET : http://reviews.cnet.com/desktops/apple-imac-20-inch/4505-3118_7-32564364.html?tag=prod.txt.1

PCMag: http://www.pcmag.com/article2/0,1895,2169523,00.asp

Also, here is an article talking about the new iWork vs Mac MS Office: http://www.tuaw.com/2007/08/26/analysis-iwork-and-office-for-mac/

I was previously unaware of the support in iWork for opening MS Office formats. I will definately be giving that a try before installing MS Office on the Mac.

*UPDATE*
Thanks to one of my visitors who provided the following articles to read:
A Month with a Mac
A Month with a Mac - Part II

Does anyone have any other resources of Windows users diving off into Mac OS X?

The order is placed!

I've done my research and I am ready to take the plunge! An order was made for a 24" iMac and I am hoping it shows up sometime later this week.

Here are the tech specs:

24" screen (1920 x 1200 pixel resolution)
2.8ghz Intel Core 2 Duo Extreme
2gb Ram
500gb Hard Drive
ATI Radeon HD 2600 PRO graphics processor w/ 256mb ram
Slot loading CD/DVD burner
Wireless networking built-in (802.11n)
Bluetooth support built-in
Gigabit ethernet
Built-in iSight camera
Built-in stereo speakers + microphone
One Firewire 400 and one firewire 800 port
Wireless Mighty Mouse
Wired Keyboard (I chose the wired one since it has 2 usb ports built-in)

What do I use your my computer for?

This is more of a checklist for me to follow to make sure I have everything researched as to how it will work on a Mac but it might be interesting for readers as well who do similiar tasks.

My fundamentals are web surfing, email, office applications, calendar/contact/task management and chatting. Outside of those I use web development tools, games and application development.

Here's a look at some of the details:

Web Surfing
Internet Explorer 7 -> Mac: Safari

Email
Outlook 2007 -> Mac: Tige rMail 2 or Outlook 2004 for Mac?

Office Applications
Office 2007 -> Mac: MS Office 2004; What about Access? I guess this may be the one thing I would be forced to boot into Windows for?

Chatting
Trillian Astra -> Mac: Adium?

Web Development
Macromedia DreamWeaver 8 (compatible for Mac OS X)

Music
iTunes (duh, it's compatible)

Photo Management
Picasa 2 -> Mac: iPhoto looks like it will have all the features I need, plus there is a Picasa plug-in for iPhoto that will let me upload my pictures to my Picasa Web Albums that I use frequently.

Photo Editing
Adobe Photoshop Elements 5.0 (compatible for Mac OS X)

Video Editing
Adobe Premier Elements 3.0 -> Mac: iMovie; It looks like Apple has some pretty decent movie editing/creation software out of the box. I am anxious to test this out.

Remote Desktop
I use Windows Remote Desktop client frequently to control a remote server. Microsoft has a beta version of the client out now for the Mac which will allow me to accomplish the same tasks.

PDA/Phone Sync
Now called Windows Mobile Device Center in Vista, I need some software for Mac that will sync my MS Mobile Windows 5.0 phone/pda to my computer. I am going to try this one out first: The Missing Sync for Windows Mobile

Financial Management
MS Money 2007 -> Mac: Quicken? I'm not excited about having to change.

My Current Hardware

Here is the hardware I currently have running at home:

Main Desktop
Dell Dimension 4700
Pentium 4 3.2ghz
3 gigs of ram
300gb hard drive
Nvidia 6800 video card
Dual 19" Sony Superbrite monitors
Windows Vista Ultimate

Wife/Media Computer
Dell Dimension XPS 200
Pentium 4
1gb ram
160gb hard drive
Dell 26" widescreen monitor/HDTV
Windows Vista w/ Media Center

Laptop
Sony Vaio TR2A
Pentium M 1ghz
512mb ram
10.6" SuperBrite screen

Phone/PDA
Sprint PPC-6700
Windows Mobile 5.0

External HD
Western Digital 250gb
Firewire

Printer
HP Photosmart 3310
All in One Printer/scanner/copier/fax
WiFi built-in

My Previous Apple Experiences

I've never owned an Apple computer and I haven't had to use one on a consistent basis at any jobs. Many years ago I did technical support for a local ISP and had to configure internet connections for Mac clients but that is about it.

In general, I found there to be too many compatibility issues with Mac computers and a lack of support for main stream applications. I've also found that gaming on the Mac was significantly behind PC gaming.



The first Apple hardware I have owned was an Ipod Nano. It's hard to ignore the simplicity and ease of use in a small form factor with the Ipods. My wife mainly uses the Ipod though and I don't carry it around with me on a regular basis.

I carry around a cellphone and am more interested in carrying around one device to do everything instead of multiple devices for different tasks. The Nano is great though in the car on long trips and I use it in my living room home theater to play music as well as pumping songs out to my backyard.

Along with the Nano, I've adopted the use of iTunes for my music collection management. Not only is it easy to buy songs and TV shows it is easy to browse and categorize existing songs. Windows Media Player fails horribly at this through all of its different versions.

Last, my wireless network is powered by an Apple Airport Extreme Base Station. I've gone through several years of using Linksys wireless routers and was plagued by constant lock-ups and having to power cycle the devices as well as poor range. After learning that Apple has a new router supporting the 802.11n draft standard and reading several positive reviews on it I decided to pick one up. It is on the higher end of the price range but after six months of use it has been solid as a rock. I've literally configured it the first day and haven't touched it since (besides installing firmware updates that it notifies me about). I have been extremely happy with this hardware. The signal strength reaches significantly farther than my Linksys and I have no problems getting a wireless connection in the backyard.

Other then those two hardware items and the iTunes software I don't have any experience or knowledge with Mac OSX. My research has showed though that Apple might have overcome many of the early problems keeping people from using a Mac such as software compatibility and performance with the adoption of the Intel chipset.

Next up...my current computer hardware and how my home office is setup.

About Me

Before we begin the experiment, let me share a little about my background and experience with computers to qualify my research. I've been using Microsoft products for 20 years starting in MS-DOS days and all the way through all the versions of Windows including Vista.

Besides being an end-user I have spent a lot of time doing development including applicaton design in Visual C++ and Visual Basic as well as website design in ASP and SQL. I am also an MCSE trained network engineer and have worked for various professional companies utlizing these skills.

Five years ago however I left the technology sector and completely changed gears and got into law enforcement. I still use my technology skills heavily in my work and stay very active in development with side projects. On a regular basis I assist friends and family with technical questions and basic computer operations from "Help my hard drive is crashing and I've lost all my pictures" and "How do I setup my new internet connection and add wireless?".

This might be one of the reasons my fascination with an alternative to Windows exists. I'm able to handle any configuration, setup and tweaking that needs to occur to get running but the average user does not know how to negotiate a warning dialog box displayed in Vista. This will be another area of where my examination of the Mac myth will include. Not only do I want to know what a typical Windows power user is going to experience but how is Mac OS going to be received by an average end-user.

Does it really just work?

Hello, my name is Aaron and I'm a Windows user. I've been a Microsoft user for 20 years across several different types of hardware devices. I'm pretty proficient with all things Microsoft and I just simply understand Windows.

So what's going on?

I'm tired. I'm tired of error messages, compatibility problems, upgrades and supporting computers in general. Why? I don't know. Is it because the Windows platform specifically requires constant tinkering and configuring to operate smoothly? That is the question and in order to answer it I am going to take a serious look at the competition and find out if the Mac slogan of "It just works better" is a myth or not.

Welcome to my journey and I look forward to feedback from the community as I go through the gates of the Apple community. Will I stay or will I go? Does Apple truely offer a better solution or is my frustration just with the current state of electronics and computers in general?